Refund policy

RETURNS
TARBAY is here to spoil you. We hope you love your purchase, but we understand it doesn't always work out when you can't try accessories or the garments on before buying. If you are not completely satisfied with your purchase, we accept returns within 30 days for a refund! Returns made after 30 days of the order delivery date will be issued store credit. Returns sent back after 90 days will not be accepted under any circumstances.

Return Requirements:

Merchandise must be returned within 30 days of the order delivery date. If your return is posted 30-90 days after the delivery date you will be issued store credit.
Merchandise must be unworn, unwashed, unstained and unperfumed.
Merchandise must have all tags, including any TARBAY hangtags, attached.
Any products marked FINAL SALE cannot be returned.
All footwear returns must include the original shoebox in its original condition, without postal labels.
Due to hygiene concerns the following cannot be returned: earrings.
Please note if you paid for shipping for your order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

Refunds are issued to your original payment method and could take up to 5 business days to reflect back in your account depending on your financial institution. If you paid for the order in store credit, you will be issued store credit even if it is returned within 30 days.

RETURNS FROM THE USA

1.Repack Merchandise:
Package the merchandise in its original container, only if available. Enclose the original receipt. Returns must be prepaid and insured by the customer and shipped via the carrier of your choice.

2.Ship to:
TARBAY
630 S Miami Ave
Miami, FL 33130

NOTE: We strongly recommend that you save your return tracking number until you have been notified that we have completed your refund.
Your credit will be processed and it should be reflected on your next credit card statement.

RETURNS FROM THE REST OF THE WORLD

TARBAY is not responsible for the cost of return shipping. We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. For example, using Royal Mail if you are based in the United Kingdom. If you need more advice on how best to ship your return from your country, please contact boutiqueonlineusa@tarbay.com

Exchanges

We do not process exchanges. If you would like to order a different size, return your original merchandise as soon as possible and we can issue you a refund or store credit if the items are deemed eligible according to the return requirements laid out above.

Store Credit

Store credit can only be used at www.tarbay.com
Please treat store credit like cash.
Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
Store credit never expires.
Store credit is provided in the currency in which you paid.
Your use of store credit constitutes your agreement to our Terms & Conditions.

The TARBAY team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at boutiqueonlineusa@tarbay.com as soon as possible.

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